Frequently Asked Questions

What are the appointment hours?
We are open from 8am to 6pm on Monday through Friday. Saturday from 8am to 4:30pm.

Do we need to make an appointment?
We recommend appointments. We will see emergency walk-ins, but if you can call ahead we can get ready for the emergency.

Can we request a specific doctor?
Although we are a group practice, which means we all help with the care of any animal, you can request a specific primary doctor. Being a large practice, every patient benefits from the experience and brain power of multiple doctors and large, compassionate staff.

What animals do you care for?
On the small animal side we care for dogs, cats, birds, reptiles, exotics, and small mammals. On the large animal side we care for horses, goats, pigs, and sheep. We will also see injured wildlife for free.

What happens to the injured wildlife?
A doctor evaluates the wildlife to see whether the animal can be helped and has a chance to return to the wild. In addition to an examination of the animal, we will take radiographs and run tests to help us make that determination. If we think we can help the animal, we will do what we can including performing surgery. After aiding the animal, we will turn the wildlife over to a local, Fish and Game licensed rehabilitation organization. If the animal can't be helped, we will humanely end their suffering. We accept donations to help defray the cost of medical care of the injured wildlife.

Do you board animals?
Unfortunately, the city has not approved zoning for any animal boarding facilities within the city limits. The reception staff can give you the names of local kennels. We recommend you call early if you want to make reservations over holidays. They fill up early. Several members of our staff offer pet sitting on the side. Call our office to make arrangements.

Can I visit my animal if it has to be hospitalized?
In most cases we encourage short visits. However, there are times, especially shortly after surgery, that we recommend strict rest.

Can I give people medication to my animal?
Many human medications can be used in animals, but some can kill. For instance one adult Tylenol will kill a cat. Always check with a veterinarian before giving any human medications to your pet.

Can I give my pet people food?
Certain foods can be dangerous. Avocadoes are toxic to many birds. Many table foods can predispose dogs to pancreatitis. Again check with a veterinarian before giving table foods.

When should I get my puppy or kitten vaccinated?
Vaccinations should start shortly after weaning, usually at 8 weeks of age. The type and frequency of vaccinations depends on your animal's risk of picking up certain diseases. We will discuss this during your first visit and recommend a schedule for your individual animal.

When can I take my puppy to the park?
The puppy vaccinations need to be complete before taking your pup to the park. It is ok to let your puppy have contact on your home ground with other animals who have completed their vaccinations. We encourage socializing your puppy, but make sure the other dog is safe and not too aggressive.

When should I start puppy training?
House training can start immediately, but realize that the puppies' attention span is extremely short. We offer a free puppy training information class the first Monday evening of the month starting at 8pm. This class is for you and your family. We sponsor Dr. Deena Case-Pall, an animal trainer to give this class. Do not bring your puppy. Once your puppy has completed its vaccinations, you can get into class with other puppies. Dr. Case-Pall does offer this kind of class.

What age should I have my pet spayed or neutered?
We prefer to schedule the surgery at six months of age. If your are not planning on breeding your dog, it is best to have the animal spayed before the first heat cycle. This essentially eliminates the risk of your dog developing malignant mammary tumors later in life.